When we take over the management of websites for new clients, we always ask for the FTP login, which is necessary to maintain a website. The FTP login allows us to connect to the server that houses the website’s files. Many clients do not know how to find their FTP login. Given the number of sites that use GoDaddy for their hosting and domain management, we’d like to share the step-by-step process you’d use to find your website’s FTP login with GoDaddy.
Note that you are looking for three pieces of information for an FTP login: 1) the server address, 2) the username, and 3) the password.
Steps For Finding FTP Login
- Log in to the GoDaddy website;
- Locate Web Hosting & click the green Launch button;
- You may see a second screen with a green Manage button. If so, click Manage.
- For the Username:
- Look in the “Stats & Users” column at right.
- Second item shows “User.” This will be your username.
- Note: If more than one user is associated with this account, click “User” to bring up a list of all users. You can determine the correct username from there
- For the Password: NOTE: You must reset the password as the techs cannot see/give you the current password.
- Click “User” in the “Stats & Users” column. A Manage FTP Users window appears. This window shows all the users associated with the account. Usually it’s just the one. The username will be on the left.
- Click the “Actions” dropdown menu to the right.
- Choose “Change Password” from the list of options.
- Type in your new password & click OK. It may take 5-15 minutes for the password to update. Once the update is finished, close the box.
- For the Server Address (sometimes called the host address):
- Scroll down the page until you see the “Server Details” box in the right column.
- The IP address listed will be the Server Address.